• Tour Guide/Interpretation • Visitor Information
This position is based out of the Lindsay Warren Visitor Center at Fort Raleigh National Historic Site. As team members, volunteers will perform duties to support the interpretive operations and mission of the park. Visitor center and information desk duties are primarily centered upon customer service.
Actively participate in a safe workplace culture.
Greet and introduce park visitors to the site.
Staff front desk providing park and general information to the public.
Be aware, receptive and responsive to visitor needs.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Track public use and interpretative attendance statistics.
Assist with visitor center opening and closing procedures.
Operate audio-visual equipment to play park video in visitor center auditorium.
Use telephone to provide information about the park.
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available to the visiting public.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to volunteer supervisor.
Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
Maintain positive and professional relationships among the staff and public.
Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
Effectively respond to medical and other emergencies within scope of training.
Receive and report lost and found items following park protocol.
Dust and clean common areas of visitor center, exhibits, and outdoor wayside signs.
Rove park grounds and provide informal information, orientation, and/or interpretation to visitors.
Provide feedback to supervisor on ways to safely and efficiently improve visitor center and interpretative operations.
Perform light yard work, such as raking or picking up litter.
May assist with preparations for programs or special events which include repair/maintenance of items used in programs or arrangement/movement of furniture and displays.
May perform a variety of administrative tasks; i.e., filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, and/or maintaining volunteer records.
Occasionally, volunteer may be tasked to conduct an informal interpretative talk or presentation.
Knowledge, Skills, and Abilities Required
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Mental awareness and the ability to concentrate for long periods of time.
Ability to research and communicate facts about the resources at Fort Raleigh NHS.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations and repetitive tasks.
Organization and research skills are helpful.
Requires sitting and standing for long periods of time. When working at the information desk, it is preferred that volunteers stand when engaging visitors. Periodically, tasks may entail walking and spending time outdoors, sometimes in humid, hot, and buggy conditions.
Work is performed mainly in a climate controlled office setting. Outer Banks weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, moderate cold, tornados or waterspouts, and hurricanes. The site is also home to a number of insects including biting flies, chiggers, mosquitos, sand gnats, and ticks.
32 hours per week is required for an RV pad. Volunteers who live in the local area are not required to work 32 hours per week.
A minimum commitment of three months is required.
Work schedules will be coordinated with the volunteer supervisor.
The volunteer will agree to a regular schedule of eight hours per shift.
Volunteer will notify the volunteer supervisor of planned absences within a reasonable amount of time, usually not less than one week prior, or as soon as possible when the volunteer cannot be available to perform scheduled duties due to sickness or other reasons.
While on duty, the volunteer will be required to wear a uniform. A NPS volunteer shirt, sweater, and name tag will be provided. The volunteer will provide his/her own khaki or tan pants and brown shoes (no sandals.) The volunteer must look professional and follow the park's volunteer uniform policy.
***Please provide three professional references when applying.***
HOUSING & AMENITIES Description: An RV pad with full hookups is provided.