• Office/Clerical • Tour Guide/Interpretation • Visitor Information • General Assistance
Photo Courtesy of NPS
Visitor Service Volunteer - Interpretive Center Desk
Position is located in the Selma Interpretive Center in Selma, AL. Volunteers assigned to this position staff the visitor center and complete additional tasks and projects in accordance with park needs.
Tour of Duty
Volunteers are needed to staff the visitor center from 9 a.m. to 5 p.m. daily. This “window of operation” is divided into two four-hour time slots: mornings (9 a.m. to 1 p.m.) and afternoons (1 to 5 p.m.). Volunteers may fill either or both slots on a given day, depending on interest and need.
Volunteers are expected to make an initial commitment of six months and undergo a background investigation prior to beginning volunteer duties. In addition to the time spent in staffing the visitor center desk, they are strongly encouraged to attend training's, meetings and other activities sponsored by the NPS, and to keep abreast of news and events impacting the Trail.
The volunteer will be expected to wear a uniform and nametag identifying them as a volunteer of the NPS. The NPS will provide all uniform items.
Primary among the duties of volunteers staffing the visitor center are the following:
* Interact with the public. Greet walk-in visitors, answer any questions, provide directions and refer to other sources of information as needed. Answer telephones and provide information or refer to appropriate source.
* Maintain Eastern National sales outlet. Conduct sales transactions using the cash register, keep shelves stocked and overall visitor center appearance neat and clean.
* Take program reservations. Maintain reservation lists for all advertised programs, informing participants of time, location and any special details.
* Communicate. Alert NPS staff to concerns involving the public or other employees, park facilities, store operations, programs, etc. Refer issues through appropriate NPS channels when they exceed the volunteer’s scope of responsibility or possess the potential for controversy or embarrassment.
Volunteers should reflect a high degree of professionalism while representing the NPS. They should be neat, courteous, respectful of others and dependable.