• Computers • Conservation Education • Office/Clerical • Other • Tour Guide/Interpretation • Visitor Information • General Assistance
Photo Courtesy of NPS
Visitor center host volunteers during the summer season (Early May - Early September) will assist the National Park Service (NPS) through front-line visitor services, interpretive programming, fee collection, and other educational duties as assigned within the Interpretive Division. Work assignments may involve large groups of people, with hectic and (sometimes) stressful working conditions during the holidays, weekends, and while hosting (late spring season) school groups. Individuals may be asked to participate in several specific work projects that involve, but are not limited to, the following assignments:
Cash Register Operation - operating a cash register and credit card machine for bookstore sales.
Cooperative Association Assistance - restocking of bookstore items and related products, as well as conducting an inventory of supplies for future ordering purposes.
Visitor Center Information and Desk Duty - answering questions pertaining to visitor center (and surrounding area) orientation, (“Where’s the restroom?” “Are there vending machines?” “Where does the tour meet?” “How far is it to the town of Custer?”), while also distributing applicable brochures, educational handouts, program flyers, and cave tour promotional material.
Light Cleaning - assist in light cleaning duties within visitor facilities (ie: wipe down counter tops, straighten merchandise in bookstore, run vacuum cleaner).
Assist Interpretive Staff - assisting with program set-up and tear-down, serving as an “assistant” chaperone with large school groups, and working as a “gopher” during educational workshops and/or other special events.
Special Event Programming - serve as a potential interpretive park guide in relation to special activities, such as Junior Ranger Days, Cub Scout Belt Loopalooza, star gazing nights, and other date-specific educational events.
Library Research - utilizing reference library materials and online search sites for completing projects as assigned.
Office Duties - filing agency records, copying resource materials, entering data, folding and collating brochures, and other administrative assignments as needed.
Fee Collection - using a point-of-sale (POS) computer system for selling cave tour tickets and associated NPS Passes. NOTE: Please refer to the Additional Information section within the position description for more details.
Cave Tour Guide - having the knowledge and interpretive skills to perform as an interpretive park guide when needed.
NOTE: Visitor center host volunteers that work within the fee collection program at the Monument will be required to have a full background investigation conducted, as well as be insured through a surety bond, prior to handling any government funds or operating the Point of Sales System. The background investigation and surety bond fees will be paid by the Monument, after a successful screening of the volunteer applicant. These requirements are aligned with Reference Manual #22 - Recreation Fees, Chapter 6.
HOUSING & AMENITIES Type: Other Description: Jewel Cave National Monument offers apartments for its seasonal and volunteer staff. VIP applicants with extended trailers and/or RV units are welcomed, as trailer pads are also available on site.