• Visitor Information • General Assistance
Photo Courtesy of NPS
Boston Harbor Islands Welcome Center (Visitor Services)
Boston Harbor Islands National and State Park
Volunteers to assist rangers in welcoming visitors to the Harbor Islands from downtown Boston.
ABOUT THE PARK:
The Boston Harbor Islands National Park Area (BOHA) includes 34 islands and peninsulas situated within the large "C" shape of the Greater Boston shoreline. The islands are rich in natural and cultural resources, and are managed by a unique, 13-member Partnership. The Boston Harbor Islands Partnership represents a range of federal, state, city, and nonprofit agencies. Visit bostonharborislands.org for more information.
ABOUT THE WELCOME CENTER:
The Boston Harbor Islands Welcome Center is the first official gateway to Boston Harbor Islands National and State Park. The purpose of the Welcome Center is to provide visitor information and orientation about the park, park ferry, and park programs as well as provide information about activities on the Rose Kennedy Greenway, and the Boston Waterfront.
Work will consist of assisting rangers at the Boston Harbor Islands Welcome on specific days and shifts. Specific duties include answering questions from the public and providing verbal and printed information as needed; providing visitors with clear instructions on how to plan their trip on the park ferry; informing visitors about programs and events; and, giving general park orientation. Additional support tasks include gathering materials needed from the main office, opening and closing the kiosk, recording statistical information (tallying public contacts) and alerting rangers of any visitor service needs or issues that may arise.
Previous experience is not required, but prior customer service training is helpful. Willingness to work as part of a team, with a variety of partners, is essential. Volunteers should enjoy working with the public, and be able to keep their composure in stressful and distracting situations. Volunteers must be able to commit to a regular schedule, be willing to learn about the park, Boston’s waterfront, and nearby attractions. Attendance at one park-held training session, and the completion of a brief online Informal Visitor Contacts training is required, along with additional training provided at the worksite.
The work is performed primarily at the Welcome Center, which is an open-air exhibit, defined by two sculptural canopies or roving on the dock at nearby Long Wharf. In this setting, volunteers should expect regular and recurring exposure to moderate discomforts, e.g., high or low temperatures, or adverse weather conditions. Interactions with visitors will be dynamic; rangers and volunteers are not confined to a kiosk, or desk space, and have the opportunity to creatively engage with visitors. The work involves standing for the majority of the shift, (though there is a stool available) with some walking and carrying a backpack.
A minimum commitment of 10 shifts per season (May-October) is required. Completion of online course Informal Visitor Contacts and attendance at one park-held training session, date and time to be announced, are required. We welcome help for all shifts, but particularly need in on Fridays, Saturdays and Sundays. Shifts are 3 hours:
Spring (early-May – late-June) through Summer to Fall (early-September to Columbus Day)
9:30 am to 12:30 pm, 11:30 am to 2:30 pm, or 1:30 pm to 4:30 pm
TO APPLY OR FOR MORE INFORMATION:
Please send a resume or short biography, along with your availability to:
Bonnie Schwartz Boston Harbor Islands 15 State Street, Suite 1100, Boston, MA 02109 email@example.com