• Other • Visitor Information • General Assistance
This position is based out of the Hatteras Island Visitor Center/Permit Office at Cape Hatteras National Seashore. As team members, volunteers will perform duties to support the visitor center operations, ORV permit program, and mission of the park. Duties are primarily centered upon customer service and administrative support. The volunteer will be supervised by the Supervisory Visitor Use Assistant.
Actively participate in a safe workplace culture.
Greet and introduce park visitors to the site.
Provide park and general information to the public.
Be aware, receptive and responsive to visitor needs.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Educate visitors on the ORV permit program in the park.
Educate visitors on beach driving procedures, rules and regulations.
Track public use statistics.
Assist with visitor center opening and closing procedures.
Operate audio-visual equipment to play park video in visitor center.
Use telephone to provide information about the park.
Distribute maps, brochures, and other printed materials.
Assist visitors with ORV permit purchases at stand-alone online kiosks.
Monitor and keep informational brochures stocked and available to the visiting public.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to volunteer supervisor.
Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
Maintain positive and professional relationships among the staff and public.
Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
Effectively respond to medical and other emergencies within scope of training.
Receive and report lost and found items following park protocol.
Dust and clean common areas of visitor center and permit office.
Provide feedback to supervisor on ways to safely and efficiently improve visitor center and permit office operations.
Perform light maintenance work, such as picking up litter.
May perform a variety of administrative tasks, i.e. filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, maintain volunteer records.
Knowledge, Skills, and Abilities Required
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Mental awareness and the ability to concentrate for long periods of time.
Ability to research and communicate facts about the resources at Cape Hatteras National Seashore.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations and repetitive tasks.
Organization and research skills are helpful.
Beach driving experience and skills are helpful, but not required.
Requires sitting and standing for long periods of time. When working at the information desk, it is preferred that volunteers stand when engaging visitors. Periodically, tasks may entail walking and spending time outdoors, sometimes in humid, hot and buggy conditions.
Position is available at Cape Hatteras National Seashore in Buxton, North Carolina.
Work is performed mainly in a climate controlled office setting. Outer Banks weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, moderate cold, tornados or waterspouts, and hurricanes. During the summer months it is often hot and humid and sometimes the heat index exceeds 100 °F. The site is also home to a number of insects including biting flies, chiggers, mosquitos, sand gnats, and ticks.
There are openingsnow until March 31, 2018.
Schedules are based on need for park operations.
The volunteer will agree to a regular schedule of four or eight hours per shift.
RV volunteers or volunteers in park housing will agree to work 32 hours a week.
Volunteer will notify the volunteer supervisor of planned absences within a reasonable amount of time, usually not less than one week prior, or as soon as possible when the volunteer cannot be available to perform scheduled duties due to sickness or other reasons.
While on duty, the volunteer will wear a NPS volunteer shirt and name tag (provided). A ball cap will be also provided for outdoor use only. The volunteer will supply his/her own khaki pants, brown belt, and brown shoes. The volunteer should look professional at all times and follow the Outer Banks Group’s volunteer uniform policy.
Government Vehicles & Property / Personal Equipment
Volunteer will not drive any government vehicles.
Volunteer’s personal vehicle/equipment will not be used for work purposes.
Volunteer will not be using a government computer.
To occupy park quarters/trailer sites, the volunteer must provide at least 32 hours of service per week for at least six weeks, not to exceed six months.
Volunteer will not be reimbursed for expenses.
*** Please provide three professional references when applying.***
HOUSING & AMENITIES Type: Other Description: RV pads with full hook ups or a room in a house are available.