• Visitor Information • General Assistance
Photo Courtesy of NPS
Volunteers to interact with visitors to provide instruction, discussion and information on the Boston Harbor Islands, with a focus on youth engagement through hands-on art projects located at the Boston Harbor Islands Welcome Center.
ABOUT THE PARK:
The Boston Harbor Islands national park area (BOHA) includes 34 islands and peninsulas situated within the large "C" shape of the Greater Boston shoreline. The islands are rich in natural and cultural resources, and are managed by a unique, 13-member Partnership. The Boston Harbor Islands Partnership represents a range of federal, state, city, and nonprofit agencies. Visit bostonharborislands.org for more information.
ABOUT THE WELCOME CENTER:
The Boston Harbor Islands Welcome Center is the first official gateway to Boston Harbor Islands National Park Area. The purpose of the Welcome Center is to provide visitor information and orientation about the park, park ferry, and park programs as well as provide information about activities on the Rose Kennedy Greenway, and the Boston Waterfront.
Work will consist of interacting with visitors, providing guidance with the Art Cart and creating meaningful experiences and projects with and for visitors. Specific duties include opening and setting up cart, engaging young park visitors in play and art, maintaining the Art Cart and supplies making sure items are collected and taken care of, and put away at the end of the day.
Volunteer Ambassadors must be friendly and approachable, with excellent communications skills and a willingness to engage with park visitors. This volunteer is required to previous have experience working with youth and prior customer service training is helpful. Willingness to work as part of a team, with a variety of partners, is essential. Volunteers should enjoy working with the public, and be able to keep their composure in stressful and distracting situations. Volunteers must be able to commit to a regular schedule, be willing to learn about the park, Boston’s waterfront, and nearby attractions. Attendance at one park-held training session is required, additional training will be provided at worksite.
The work is performed primarily at the Welcome Center, which is an open-air exhibit, defined by two sculptural canopies, and Long Wharf North and Long Wharf South. In this setting, volunteers should expect regular and recurring exposure to moderate discomforts, e.g., high or low temperatures, or adverse weather conditions. Interactions with visitors will be dynamic; rangers and volunteers are not confined to a kiosk, or desk space. The work involves standing for the majority of the shift, (though there is a stool available) with the possibility of some walking and carrying a backpack.
A minimum commitment of 10 shifts per season (May-October) is required. Completion of online course Informal Visitor Contacts and attendance at one park-held training session are required, date and time to be announced. Volunteer Art Ambassadors will be required to complete background checks. Volunteers are particularly needed on Wednesdays and Fridays starting early-May to September from 11:30am – 2:30 pm.