• Tour Guide/Interpretation • Visitor Information
This position is based out of the Hatteras Island Visitor Center Museum at Cape Hatteras National Seashore. As team members, volunteers will perform duties to support visitor orientation and services at Cape Hatteras Lighthouse, and a small museum/information center which highlights seashore nature and history. Duties are primarily centered around customer service and administrative support. The volunteer will be supervised by the supervisory district interpreter.
Actively participate in a safe workplace culture.
Greet and introduce park visitors to the site at the base of Cape Hatteras Lighthouse and museum desk.
Provide park and general information to the public.
Be aware, receptive, and responsive to visitor needs.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Track public use statistics.
Assist with visitor center and museum opening and closing procedures.
Operate audio-visual equipment to play park video in visitor center museum.
Use telephone to provide information about the park.
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available to the visiting public.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to volunteer supervisor.
Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
Maintain positive and professional relationships among the staff and public.
Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
Effectively respond to medical and other emergencies within scope of training.
Receive and report lost and found items following park protocol.
Dust and clean common areas of visitor center.
Provide feedback to supervisor on ways to safely and efficiently improve visitor center and permit office operations.
Perform light maintenance work, such as picking up litter.
Participate in the local parade, if needed.
May perform a variety of administrative tasks, i.e. filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, maintain volunteer records.
Knowledge, Skills, and Abilities Required
Ability to work independently with little to no supervision and as part of a team.
Enjoy talking with and meeting people.
Ability to communicate orally.
Mental awareness and the ability to concentrate for long periods of time.
Ability to research and communicate facts about the resources at Cape Hatteras National Seashore.
Ability to effectively deal with stressful situations and repetitive tasks.
Organization and research skills are helpful.
Requires sitting and standing for long periods of time. When working at the information desk, it is preferred that volunteers stand when engaging visitors. Periodically, tasks may entail walking and spending time outdoors, sometimes in cooler weather conditions.
Position is available at Cape Hatteras National Seashore in Buxton, North Carolina.
Work is performed in both a climate controlled office setting and in an outdoor environment, while greeting visitors at the base of the lighthouse. Outer Banks weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, moderate cold, tornados or waterspouts, and hurricanes. The site is also home to a number of insects including biting flies, chiggers, mosquitos, sand gnats, and ticks.
December 1 - March 31, 2019.
Schedules are based on need for park operations.
The volunteer will agree to a regular schedule of four or eight hours per shift.
Volunteer will notify the volunteer supervisor of planned absences within a reasonable amount of time, usually not less than one week prior, or as soon as possible when the volunteer cannot be available to perform scheduled duties due to sickness or other reasons.
While on duty, the volunteer will wear a NPS volunteer shirt and name tag (provided). A ball cap will be also provided for outdoor use only. The volunteer will supply his/her own khaki pants, brown belt, and brown shoes. The volunteer should look professional at all times and follow the Outer Banks Group’s volunteer uniform policy.
Government Vehicles & Property / Personal Equipment
Volunteer’s personal vehicle/equipment will not be used for work purposes.
Volunteer will not be using a government computer.
Housing is not available.
Volunteer will not be reimbursed for expenses.
***Please provide three professional references when applying.***
HOUSING & AMENITIES Description: Housing or an RV pad is not provided.