This position is based out of the visitor center at Wright Brother National Memorial. As team members, volunteers will perform duties to support the interpretive operations and mission goals of the park. Visitor center and information desk duties are primarily centered upon customer service and administrative support.
Greet park visitors.
Staff front desk providing park and general information to the public.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Use telephone to provide information about the park.
Operate a variety of audiovisual and other equipment used in connection with interpretative material (P.A. system.)
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to District Interpreter.
Monitor and report safety concerns to District Interpreter.
Receive and report lost and found items following park protocol.
May assist with preparations for programs or special events which include repair/maintenance of items used in programs or arrangement/movement of furniture and displays.
May perform a variety of administrative tasks (ex. Filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, maintain volunteer records.)
May rove park grounds and provide informal information, orientation, and/or interpretation to visitors.
Occasionally, volunteer may be tasked to conduct an informal interpretative talk or presentation.
Knowledge, Skills, and Abilities Required
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Ability to research and communicate facts about the resources at Wright Brothers National Memorial.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations, repetitive tasks, and large crowds.
Requires sitting and standing for long periods of time.
Work is performed mainly in an office setting. The visitor center could get extremely busy with over 8000 visitors a day during the summer. Outer Banks weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, extreme cold, tornados or waterspouts, and hurricanes. It is often hot and humid and sometimes the heat index exceeds 100 °F.
The park's current need for assistance is:
Saturday, 9 am - 1 pm
Saturday, 1 pm - 5 pm.
Volunteer will notify the volunteer supervisor of planned absences within a reasonable amount of time, usually not less than one week, or as soon as possible when the volunteer cannot be available to perform scheduled duties due to sickness or other reasons.
While on duty, the volunteer will wear a NPS volunteer shirt and name tag (provided). The volunteer will supply his/her own khaki pants, brown belt, and brown shoes. The volunteer should look professional at all times and follow the Outer Banks Group’s volunteer uniform policy.
Government Vehicles & Property / Personal Equipment
The volunteer may only drive a government vehicle if indicated on the Volunteer Services Agreement (Form 301A). The volunteer must possess a valid state driver’s license and have it checked by a government official (supervisor.) Volunteer may not use government vehicles for any reason without prior approval from his/her direct supervisor.
Volunteer’s personal equipment will not be used while on duty.
Volunteer will not use government computer.
Housing is not provided.
Volunteer will not be reimbursed for expenses.
*** When applying, please provide three professional references.***
HOUSING & AMENITIES Description: Housing is not provided.