• Tour Guide/Interpretation • Visitor Information • General Assistance
Photo Courtesy of NPS
Volunteers to assist rangers in welcoming visitors to the National Parks of Boston at the Faneuil Hall visitor center in downtown Boston.
About the park: The National Parks of Boston consists of units located within the greater Boston area. These sights are rich in both cultural and natural history. They include Faneiul Halll, Charlestown Navy Yard, Boston African American, and Boston Harbor Islands.
Duties and Work enviroment:
Work will consist of assisting rangers at Faneuil Hall on specific days on specific shifts. Particular duties include answering questions from the public, providing verbal and printed information as needed; providing visitors with clear instructions on how to plan their trip along the Freedom Trail; informing visitors about programs and events, and giving general park orientation. Additional support tasks include gathering materiels needed for public distribution, learning basic history regarding Faneiul Hall and Boston, and alerting rangers of any issues that may arise.
Previous Experience is not required but prior customer service experience is helpful. Willingness to work as part of a team with a variety of partners is essential. Volunteers should enjoy working with the public and be able to keep composure in stressful and distracting situations. Volunteers must be able to commit to a regular schedule, be willing to learn about the park and freedom trail sites, and nearby attractions. Attendance at one park held training session is required. Additional training will be provided at the park work site. Work is performed primarily at the Faneuil Hall information center, located at the entry level in a busy marketplace. In this setting volunteers should expect frequent contact with a high level of visitors. Rangers and volunteers are not confined to a desk, although a kiosk and desk are provided. This work involves extended periods of standing with occasional light lifting.
Time Commitement: a minimum commitment of 4 hours per weeks is required. Attendance at one training session is required.
Our schedule offers three available shifts. While we welcome all volunteer assistance at this time we are looking for candidates to primarily fill an afternoon 1-5 shift on Sunday, Monday, Tuesday, Wednesday, or Friday.