• Tour Guide/Interpretation • Visitor Information • General Assistance
Are you able to meet people and make friends? Do you desire to give back to the community? Share a love of history, travel, and the National Park Service to visitors?
Then De Soto National Memorial is looking for you! We are an innovative and fast-paced park, a unit of the National Park Service, looking for volunteers to join our team and be actively involved in a wide variety of opportunities at the park and beyond.
Several positions are open for the Visitor Center at De Soto National Memorial. As team members, volunteers will perform duties to support the interpretive operations and mission goals of the park. Visitor Center and information desk duties are primarily centered upon customer service and administrative support.
Greet park visitors.
Staff front desk providing park and general information to the public.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Use telephone to provide information about the park.
Operate a variety of audio/visual and other equipment used in connection with interpretative material (e.g.- show the park film in the theater, use the P.A. system to make announcements)
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available.
Monitor and report safety concerns to park staff.
Receive and report lost and found items following park protocol.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to park staff.
May assist with preparations for programs or special events which include repair/maintenance of items used in programs or arrangement/movement of furniture and displays.
May perform a variety of administrative tasks (ex. Filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, maintain volunteer records.)
May rove park grounds and provide informal information, orientation, and/or interpretation to visitors.
Occasionally, volunteer may be tasked to conduct an informal interpretative talk or presentation.
Volunteers may cross train into other programs at the park such as assisting with Ranger-led Kayak tours, supporting Junior Ranger Summer Day Camps, and aiding rangers and fellow volunteers with Fishing Clinics.
Volunteer will not use government computer.
Knowledge, Skills, and Abilities Required
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Ability to research and communicate facts about the resources at De Soto National Memorial.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations, repetitive tasks, and large crowds (i.e.- field trips, etc).
Requires sitting and standing for long periods of time.
Work is performed mainly in an office setting. The visitor center could get busy with over 300 visitors a day during the winter, in addition to field trips and day camps in the summer. Coastal weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, cool temperatures, and hurricanes. It is often hot and humid and oftentimes the heat index exceeds 100 °F.
The park's current need for assistance is:
Sundays 9 am – 1 pm
Tuesdays 9 am – 1 pm (short term)
Tuesdays 1 pm – 5 pm (short term)
Thursdays 9 am – 1 pm
Fridays 9 am – 1 pm
Saturdays, 9 am - 1 pm
Volunteer will notify the volunteer supervisor of planned absences within a reasonable amount of time, usually not less than one week, or as soon as possible when the volunteer cannot be available to perform scheduled duties due to sickness or other reasons.
While on duty, the volunteer will wear a NPS volunteer shirt and name tag (provided). The volunteer will supply his/her own pants (jeans are not preferable for Visitor Center duties), and shoes. The volunteer should look professional at all times and follow the De Soto Volunteer uniform policy.
Housing is not provided.
Volunteer will not be reimbursed for expenses.
*** When applying, please provide two references and a description of previous experiences to firstname.lastname@example.org***
HOUSING & AMENITIES Description: Housing will NOT be provided.