• Visitor Information • General Assistance
Photo Courtesy of NPS
Volunteers to assist rangers at the Boston Harbor Islands Welcome Center in two different capacities; Pavilion Volunteer and Art Ambassador
ABOUT THE PARK:
The Boston Harbor Islands national park area (BOHA) includes 34 islands and peninsulas situated within the large "C" shape of the Greater Boston shoreline. The islands are rich in natural and cultural resources, and are managed by a unique, 13-member Partnership. The Boston Harbor Islands Partnership represents a range of federal, state, city, and nonprofit agencies. Visit bostonharborislands.org for more information.
ABOUT THE PAVILION:
The Boston Harbor Islands Welcome Center is the first official gateway to Boston Harbor Islands National Park Area. The purpose of the pavilion is to provide visitor information and orientation about the park, park ferry, and park programs as well as provide information about activities on the Rose Kennedy Greenway, and the Boston Waterfront.
There are two duty stations available to volunteers; Pavilion Volunteer, Art Ambassador.
Pavilion Volunteer: Work will consist of assisting rangers at the Boston Harbor Islands Pavilion on specific days and shifts. Specific duties include answering questions from the public and providing verbal and printed information as needed; providing visitors with clear instructions on how to plan their trip on the park ferry; informing visitors about programs and events; and, giving general park orientation. Additional support tasks include gathering materials needed from the main office, statistical information (tallying public contacts) and alerting rangers of any visitor service needs or issues that may arise.
Art Ambassador: Work will consist of interacting with visitors, providing guidance with the Art Cart and creating meaningful experiences and projects with and for visitors. Specific duties include opening and setting up cart, engaging young park visitors in play and art, maintaining the Art Cart and supplies making sure items are collected, taken care of, and put away at the end of the day.
Previous experience is not required, but prior customer service training is helpful. Willingness to work as part of a team, with a variety of partners, is essential. Volunteers should enjoy working with the public, and be able to keep their composure in stressful and distracting situations. Volunteers must be able to commit to a regular schedule, be willing to learn about the park, Boston’s waterfront, and nearby attractions. Attendance at one park-held training session is required, additional training will be provided at the worksite.
The work is performed primarily at the Welcome Center, which is an open-air exhibit, defined by two sculptural canopies, and Long Wharf North and Long Wharf South. In this setting, volunteers should expect regular and recurring exposure to moderate discomforts, e.g., high or low temperatures, or adverse weather conditions. Interactions with visitors will be dynamic; rangers and volunteers are not confined to a kiosk, or desk space. The work involves standing for the majority of the shift, (though there is a stool available) with the possibility of some walking and carrying a backpack.
A minimum commitment of 10 shifts per season (May-October) is required. Completion of online course Informal Visitor Contacts and attendance at one park-held training session are required, date and time to be announced. We welcome help for all shifts, but volunteers are particularly needed on Fridays, Saturdays and Sundays. Shifts are described below:
Monday thru Thursday Shifts are 9:00am – 1:00pm, and 12:30am – 4:30pm Friday thru Sunday Shifts are 9:00am – 1:00pm, 11:00am – 3:00pm, and 12:30 – 4:30pm
TO APPLY OR FOR MORE INFORMATION:
Please send a resume or short biography, along with your availability to Merrin Meltzer - firstname.lastname@example.org