• Tour Guide/Interpretation • Visitor Information • General Assistance
Volunteers to assist rangers in welcoming visitors to the National Parks of Boston at the Faneuil Hall visitor center in downtown Boston.
About the park: The National Parks of Boston consists of units located within the greater Boston area. These sights are rich in both cultural and natural history. They include Faneiul Halll, Charlestown Navy Yard, Boston African American, and Boston Harbor Islands.
Duties and Work enviroment:
Work will consist of assisting rangers at Faneuil Hall on specific days on specific shifts. Particular duties include answering questions from the public, providing verbal and printed information as needed; providing visitors with clear instructions on how to plan their trip along the Freedom Trail; informing visitors about programs and events, and giving general park orientation. Additional support tasks include gathering materiels needed for public distribution, learning basic history regarding Faneiul Hall and Boston, and alerting rangers of any issues that may arise.
Previous Experience is not equired but prior customer service experience is helpful. Willingness to work as part of a team with a variety of partners is essential. Volunteers should enjoy working with the public and be able to keep composure in stressful and distracting situations. Volunteers must be able to commit to a regular schedule, be willing to learn about the park and freedom trail sites, and nearby attractions. Attendance at one park held training session is required. Additional training will be provided at the park work site. Work is performed primarily at the Faneuil Hall information center, located at the entry level in a busy marketplace. In this setting volunteers should expect frequent contact with a high level of visitors. Rangers and volunteers are not confined to a desk, although a kiosk and desk are provided. This work involves extended periods of standing with occasional light lifting.
Time Commitement: a minimum commitment of 4 hours per weeks is required. Attendance at one training session is required.
We welcome help for all shifts, but volunteers are particularly appreciated afternoons and Sunday, Tuesday, Friday, and Saturday
• Tour Guide/Interpretation • Visitor Information • General Assistance
Photo Courtesy of NPS
The volunteer serves as a front line representative and the first or only contact the public has with the park or the agency. Responsibilities include providing current, accurate information to visitors concerning the park area and surrounding areas of interest; explaining visitor activities and recreational opportunities, including accessible features and services, NPS interpretive services; answers basic questions about available services and activities; distributes maps, brochures, and other printed material; informs visitors of potential safety hazards; and provides directions and routes of travel through the park; assisting with Shop sales; and performing minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public. Training provided Specific Requirements: Be comfortable communicating to the public information about the park and area points of interest, available services, rules and guidelines, maps or directions, etc.). Work well with co-workers . Share new and important information with co-workers and visitors. Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor. Answer recurring visitor questions while maintaining a professional demeanor. Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate. Show understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others. Deal effectively with individuals who are difficult, hostile, or distressed. Relate well to people from varied backgrounds and different situations. Use correct English to communicate ideas in words that are appropriate to listeners and situations and use body language appropriately. Remain flexible to changes in operational procedures.
• Computers • Other • Science • General Assistance
Photo Courtesy of USGS
The National Map Corps - Volunteer Map Editor
Volunteers collect structures data for The National Map using our online mapping application. Structures include schools, hospitals, post offices, police stations, cemeteries, and other important public buildings. Volunteers check the location of existing structure points against aerial imagery to verify that it is on the correct building, and confirm that the name and address information are correct using authoritative sources (e.g. official school district website). Volunteers also add missing structure points to the map, and remove points for structures that no longer exist. By updating and verifying structures data across all 50 states, Puerto Rico, and the US Virgin Islands, volunteers are making significant contributions to USGS National Structures Database, The National Map, and ultimately U.S. Topo Maps!
If you have access to the Internet and are willing to dedicate some time editing map data we hope you will consider participating! You do not need to live in any particular area to participate. Our editing guidelines explain how you can contribute data from anywhere.
Volunteers earn virtual badges for participating and are recognized for their contributions (with permission) via USGS and The National Map social media.
HOUSING & AMENITIES Type: Other Description: This volunteer activity is done from your home or anywhere with Internet access.
• Research Library • Historical Preservation • Office/Clerical • Tour Guide/Interpretation • Visitor Information
In this position, the candidate orients visitors to the site, makes them feel welcome, and provides informal interpretation. The VC representative answers incoming phone calls, responds to general inquiries, provides information and/or directs calls appropriately (a phone directory and a list of who’s who at the site is in your orientation folder.) Throughout the day, the VC representative ensures the visitor center looks neat and professional and keeps the site bulletins well-stocked at the desk, and in the outside brochure dispenser. In addition to welcoming and informing visitors, answering phones, and the door, the VC representative records and tracks visitor statistics, and does other administrative tasks as assigned.
• Historical Preservation • Office/Clerical • Visitor Information
The Interpretation Ambassador is the front-line representative who orients visitors to the site and educates them about Frederick Law Olmsted (1822-1903), who affected the way America looks as the first landscape architect in the country. In this role, the selectees will research, develop and present tours of the site's historic design office, and restored Olmsted-designed grounds. They will staff the visitor center desk, answer phones, and provide accurate information to callers and direct them to staff members when appropriate. They will keep the visitor center looking professional and the site brochures well-stocked as well as record and track visitation statistics. Cross-training opportunities with other divisions and park sites may be available. Schedule: Wednesday-Sunday with a minimum of 16 hours